FAQs

We currently offer shipping to all locations within the United States.

Yes, we offer free standard shipping on orders over $40 within the contiguous United States. Please note, free shipping does not apply to orders shipped to Hawaii or Alaska.

Orders are processed within 1-2 business days. Shipping typically takes 1-7 business days, depending on your location. Please note that during peak seasons, such as holidays or special promotions, delivery times may be longer due to increased order volume.

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status on our website or through the carrier's tracking page.

Products Ineligible for Exchanges/Refunds

The following items are not eligible for returns or exchanges:

• Change of mind
• Items reported after 7 days from the delivery date
• Opened or Used Products
• Damaged Products
• Final Sale Items
• Gift Cards
• Items purchased on sites other than palacebeauty.com
• Items mailed without prior notice to our customer service team
• Items that are denied for return due to above reasons by our customer service team

*Please note that the actual colors may slightly differ from the photos depending on your device and individual skin tones. You are always welcome to visit our stores to test products of interest and make informed shopping decisions.

*Ingredients subject to change at manufacturer's discretion. For the most complete and up-to-date list of ingredients, please refer to product packaging.

*If you have any questions about your order or our policy, please feel free to contact our customer service team.

How to Return Online Orders In-Store (Free)

Bring your e-receipt or packing slip and the product(s) you want to return to Palace Beauty Zion, 3525 W 8th Street #113, Los Angeles, California 90005. We don't accept return products at locations other than Palace Beauty Zion.

How to Return Online Orders by Mail (Return Shipping Fee Applies)

Customers are responsible for the return shipping fees unless the return is due to a defective product or a shipping error. To begin the return process, please reach out to admin@palacebeauty.com

The following items are not eligible for returns or exchanges:

• Change of mind
• Items reported after 7 days from the delivery date
• Opened or Used Products
• Damaged Products
• Final Sale Items
• Gift Cards
• Items purchased on sites other than palacebeauty.com
• Items mailed without prior notice to our customer service team
• Items that are denied for return due to above reasons by our customer service team

We indicate which products are vegan directly in the product description, so you can easily find them while shopping. If you have any specific questions, feel free to reach out to our customer service team!

Yes, many of our products are formulated for sensitive skin. However, we recommend checking the product’s ingredients list and product description to ensure they are suitable for your specific skin needs. If you’re unsure, please reach out to our customer service for personalized advice.

We recommend storing your beauty products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness. Be sure to check each product’s specific storage instructions for optimal results.

We offer a range of products for all skin types. We typically indicate which skin type each product is designed for in the product description, making it easy for you to find the perfect match for your skin concerns. Feel free to reach out to our customer service team for personalized recommendations.

If you experience any issues with your order, please contact our customer service team immediately, and we will assist you with a resolution. Please have these information ready when contacting:

• Name
• Order Number
• Address